Reference

Legal Framework for Your batoto18 Account

These terms set out how your account, your data, and your activity on batoto18 are governed — access depends on local law and is available only where permitted in your region.

Account TermsData & PrivacyWallet PolicyJurisdiction NoticeContact Rights
batoto18 Legal Framework for Your batoto18 Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your account security and data privacy are handled through a combination of technical controls and clear retention policies. Here is what that looks like in practice across the four areas that matter most to you.

Data Collection and Use

We collect only what is needed to operate your account — registration details, transaction records for DANA, OVO, and GoPay deposits, and session logs. We do not sell your data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings panel in your browser at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, use the 'Secure My Account' option in settings to lock access immediately.

Data Retention and Deletion

Account and transaction data is retained for the period required by applicable law. Once that period ends, or if you close your account, you can request deletion through the Help Centre in your account settings.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a compliance concern, use one of the channels below. Our support team handles policy queries separately from general account help — flag your message as a legal or data request so it reaches the right person without delay.

Team online

Live Chat

Open the chat widget from your account dashboard and select 'Policy or Legal' from the topic menu. A support agent will pick up your query and escalate to the compliance team if needed.

Email Support

Send your data access request or legal query to our support email address listed in your account settings. Include your registered account ID so we can locate your records quickly.

Account Help Centre

Log in, go to Account Settings, and open the Help Centre tab. From there you can submit a formal request for data review, account closure, or terms clarification directly on the platform.

Common Questions About Your Rights and Our Policies

These are the questions we hear most often from account holders in Indonesia about how the legal terms work in practice.

Yes. Submit a data access request through the Help Centre in your account settings or via the support email listed there. Include your account ID and we will respond within the timeframe required by applicable law.

After account closure, your data is retained only for the period required by law. Once that period passes, you can request full deletion through the Help Centre. Transaction records tied to DANA, OVO, or GoPay may be subject to the retention rules of those providers as well.

Raise it with our support team first by selecting 'Policy or Legal' in the live chat topic menu or by emailing support with your account ID. We will investigate and respond before any further escalation.

We will notify you through your registered account contact before any material change takes effect. Continuing to use your account after that notification counts as acceptance of the updated terms.

Access depends on local law and is available only in eligible regions where participation is permitted. Players in Tangerang and other parts of Indonesia should confirm that access is lawful in their specific location before using the platform.

Use the 'Secure My Account' option in settings to lock your account immediately, then contact support via live chat or email with your account ID and the transaction details. We will investigate and liaise with the relevant payment channel — DANA, OVO, or GoPay — as needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.